Exchanges & Returns
We want you to be completely satisfied with your purchase from utilitarianfeminine.com. If you need to return or exchange an item, our straightforward process is designed to assist you.
How to Initiate a Return or Exchange
To begin a return or exchange, please visit our dedicated online portal at utilitarianfeminine.com. You will need your order number and the email address used for the purchase to access the system and generate the necessary instructions. We are unable to process returns or exchanges without this digital authorization.
General Eligibility
- Items must be returned in their original, unworn, unwashed, and unaltered condition, with all original tags attached and in the original packaging.
- For hygiene and safety reasons, certain final sale items are not eligible for return or exchange. This will be clearly marked on the product page at the time of purchase.
- Proof of purchase is required.
Return & Exchange Options
- Exchanges: We are happy to offer exchanges for a different size or color of the same item, subject to stock availability. You can select your preferred exchange option through our online portal.
- Refunds: Once your return is received and inspected at our facility, we will notify you of the approval status. If approved, your refund will be processed to the original method of payment.
- Store Credit: You may choose to receive the value of your return as store credit for a future purchase on utilitarianfeminine.com.
After You Initiate a Return
After you submit your request through the portal, you will receive detailed instructions via email, including where to send your package. Please use the provided materials. We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
Receiving Your Refund or Exchange
You will receive an automated email notification once we have received and processed your returned item. Please allow time for your financial institution to complete the refund transaction to your account. For exchanges, we will ship out your new item once the return is approved.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact our support team immediately through the Help Center on utilitarianfeminine.com to report the issue. We will provide prompt instructions to resolve this for you.
Questions?
For any questions regarding our exchange and return policy, please refer to the comprehensive Help Center available on our website at utilitarianfeminine.com. Our detailed FAQ section may have the immediate answer you need.